When you buy from us you are agreeing that:

Information about us and our Products

You can find everything you need to know about us and our Products on our website or from our sales team before you order. Additional care information about the Products you purchase will be sent to you via email, and be made available on our website, once you have made your purchase and set up an account.

Products can vary slightly from their pictures

We aim to give you a clear picture and description of all Products, so that you can decide whether the Product is right for you. However, as most of our Products are garden plants they are subject to natural variation, and their true colour, size and shape will not exactly match that shown on our website.

Care information

You are responsible for following our care guides. We believe that doing so ensures the best chance of success for the Products you buy. However, the information we provide is based on reasonable information and guidance we prepare from the horticultural industry and should be treated as guidance only.

Sometimes we have to reject orders

There are times when, regrettably, we have to reject orders. This may be because a Product is unexpectedly out of stock, the payment method is refused, the order is outside of our delivery areas (as stated on our website), or because we made a mistake pricing the Product. Should this happen, we will let you know as soon as possible and refund any money you have paid.

Order confirmation

We’ll contact you to confirm your order and contact you again when your order is ready for dispatch. (An indicative date of dispatch can be found in the availability information on our Product pages.)

We charge you when you order

So, you’ll own your Blom Plants Product once we have received payment in full.

We’re not responsible for delays outside of our control
If our supply of your Product is delayed due to events outside of our control, such as non-delivery by a supplier, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay.

If we think the delay is likely to be significant, you have the right to end the contract and receive a refund for any Products you have paid for in advance, but not yet received, minus any reasonable costs we have already incurred. You can do this by contacting us at sales@blomplants.co.uk

Delivery

Please make sure that your delivery information and address is accurate.
In the event that your delivery information is incorrect, we will pass to you any additional delivery costs required to fulfil your order.
We do not accept any liability for loss or damage to the Products once they have been delivered in accordance with your delivery instructions.

The right to change your mind.

For most of our Products bought online, you have a legal right to change your mind about your purchase and to receive a refund of what you have paid for it, including the delivery costs.
This is subject to some conditions, which are set out below.

When you will not be able to change your mind.

You will not be able to change your mind about an order once the Product has been planted and has mixed inseparably with other items after their delivery. However, should you not be happy with the Product, please do get in contact with us at sales@blomplants.co.uk, and we will do everything we can to try and find a solution to the problem.

If the Product in question may deteriorate or expire rapidly after you have ordered it and it is delivered to you. Accordingly, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 there is no right to cancel the order.

We will only refund standard delivery costs.

We will not refund any extra you have paid for express delivery or timed delivery.

When and how we can refund you if your Product is not delivered.
If your Product hasn’t been delivered, we will refund you as soon as possible and within 14 days of you telling us that you’ve changed your mind.

You have rights if there is something wrong with your Product
If you think there is something wrong with your Product, you can contact our Customer Service Team at sales@blomplants.co.uk. We will honour our legal duty to provide you with Products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Please also see the information under “You have several options for resolving disputes with us”.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product, your legal rights entitle you to the following:

• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

We reserve the right to change Products and these terms

Changes we can always make. We can always change a Product, for example, to reflect changes in relevant laws and regulatory requirements.
Changes that we can only make if we give you notice and an option to terminate. We can also make changes to our Product or terms, but where we do so, we will let you know. For example, if we are unable to supply a particular plant type or colour due to unavailability, we might advise you on a reasonable alternative. Under such circumstances you can either accept the alternative or contact our Customer Service Team at sales@blomplants.co.uk and end the contract before the change takes effect and get a refund for any Products you have paid for, but not yet received.

We can suspend supply (and you will have rights if we do)

We can suspend the supply of a Product:

• To deal with technical or supply side problems due to circumstances outside of our control, as stated in the section “We’re not responsible for delays outside of our control” above;.
• If we need to update the Product to reflect changes in relevant laws and regulatory requirements; or
• To make changes to the Product (see “We reserve the right to change Products and these terms””).

We will let you know if a Product will not arrive.

We will contact you to let you know that we’re suspending supply or if a Product will not arrive. If we suspend supply, or tell you we’re going to suspend supply, for more than one month you can contact our Customer Service Team at sales@blomplants.co.uk to end the contract and we’ll refund any sums you’ve paid in advance for Products you won’t receive.

We can end our contract with you

We can end our contract with you for a Product and claim any compensation due to us if:

• you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product; or
• you don’t, within a reasonable time, allow us to deliver the Product to you.

We don’t compensate you for all losses caused by us or our Products

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Above the amount you have paid for the Product.
• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside of our control. As long as we have taken the steps set out in the section “We’re not responsible for delays outside of our control”.
• Avoidable. Something you could have avoided by taking reasonable action.
• A business loss. It relates to your use of a Product for the purposes of your trade, business, craft or profession

This term does not exclude or limit liability where we are not permitted to do so under law (for example, if a Product causes death or personal injury). This term applies to losses whether they are caused by a breach of these terms by us, by our negligence or otherwise.

We will use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team who is contactable at sales@blomplants.co.uk, will do their best to resolve any problems you have with us or our Products. If we cannot resolve your complaint, you still have your statutory rights to pursue alternative dispute resolution. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms that apply to our contract

We will be able to transfer our contract with you, so that a different organisation is responsible for supplying your Product. We will contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team at sales@blomplants.co.uk to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for Products not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree to transfer your contract with us to someone else, if it materially affects the terms of this contract. We can require the new owner to prove you transferred the contract to them.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.